Return and Refund Policy

RETURN AND REFUND POLICY FOR VOLTIQUE HUB

Last Updated: 10/09/2025

Business Information:
Voltique Hub
First Floor, Swan Buildings
20 Swan Street
Manchester
M4 5JW
United Kingdom
Email: support@voltiquehub.com

We want you to be satisfied with your purchase from Voltique Hub. Please read our return policy carefully before making a purchase.

Return Window
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Eligibility
To be eligible for a return, your item must be:

• In the same condition that you received it (unworn or unused)

• With tags attached

• In its original packaging

• Accompanied by the receipt or proof of purchase

How to Start a Return
To start a return, please contact us at support@voltiquehub.com before sending anything back. We will provide you with:

• Return instructions

• A return authorization and return address
  ⚠️ Returns sent without prior authorization will not be accepted

Return Shipping Costs

• For items that are defective, damaged, or if we sent the wrong item, Voltique Hub will cover all return shipping costs

• For non-defective returns (such as change of mind), customers are responsible for return shipping costs

Damages and Issues
Please inspect your order upon delivery and contact us immediately at support@voltiquehub.com if the item is defective, damaged, or incorrect. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items
The following items cannot be returned:

• Custom or personalized products

• Gift cards

• Items damaged due to misuse or normal wear and tear

If you are unsure whether your item qualifies, please contact us.

Exchanges
We do not offer direct exchanges. To receive a different product, please return the item you have and place a new order once your return is approved.

European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason and without justification.

Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, we will process a refund to your original payment method within 10 business days.

Please note:

• Your bank or credit card company may take additional time to process and post the refund

• If you have not received your refund within 14 business days after approval, please contact us at support@voltiquehub.com

Manufacturer Warranty
Voltique Hub facilitates returns within our return period, but product warranties are provided by the original manufacturers. For warranty claims beyond our 14-day return period, please contact the manufacturer directly.

All refund requests are handled by Voltique Hub, which is owned and operated by Sughran  Bibi as a sole proprietor.